PCPPractice Continuity Partners

How it works

A calm, practical process that fits around your diary.

We keep your team's time to a minimum. Most of the work is done with the owner or practice manager.

Four steps

  1. Step 1

    Workshop

    A 60–90 minute scenario with your team shows where the practice would struggle.

  2. Step 2

    Audit

    We map critical processes, dependencies and recovery priorities.

  3. Step 3

    Plan

    You get a short operate-through plan, action cards and an offline toolkit.

  4. Step 4

    Retain

    We re-test and refresh every year so the plan keeps pace with the practice.

What we do

  • Run realistic scenarios with your team
  • Map processes and dependencies
  • Write a short plan and action cards
  • Re-test and refresh every year

What we don't do

  • — Give clinical advice
  • — Give legal or regulatory advice
  • — Sell software, equipment or supplier contracts
  • — Guarantee compliance with any regulator or insurer

The engagement

What the work leaves in place

More than a document: a tested understanding of what stops first, named decision-makers, recovery priorities and practical instructions for the team on shift. The samples below show only a few of the supporting tools.

01 / THE WORK

Rehearse

A facilitated scenario workshop exposes the decisions, handovers and workarounds your team would face in a real interruption.

02 / THE WORK

Understand

A gap audit maps your critical activities, their dependencies, likely points of failure and the order in which recovery matters.

03 / THE WORK

Put it into practice

A tailored Operate-Through Plan brings together role instructions, scenario guides, contacts, offline arrangements and an evidence record.

04 / THE WORK

Keep it current

Team briefings, re-tests and an annual review help the plan stay usable as people, systems and suppliers change.

A closer look at three supporting tools

Your plan can also include scenario-specific quick guides, role cards for different staff, a contact and escalation tree, an offline operating checklist and a record of testing. What is included depends on the service agreed.

Sample

Power cut — reception

  • 1. Stay with patients. Nobody leaves mid-treatment unaccompanied.
  • 2. Tell the clinical lead. They decide: complete, pause or reschedule.
  • 3. Open the printed day list (folder, front desk drawer).
  • 4. Log arrivals and payments owed on the paper day sheet.
  • 5. Call the power fault line and note the reference.
  • 6. Update the voicemail greeting using the script on the back.

Reception Action Card

A single laminated card at the front desk. Whoever is on shift knows the first ten minutes.

Sample

Gap summary — example practice

  • Fix first — no printed day list; the diary is only on screen.
  • Fix first — nobody named to authorise pausing treatment.
  • Next — card terminal has no mobile data fallback.
  • Next — fridge hold time unknown; no agreed stock location.
  • Later — supplier and IT escalation numbers held on one phone.
  • Already strong — staff contact tree is current and shared.

One-Page Gap Summary

After the workshop, one page: what would stop first, what matters most, what to fix in what order.

Sample

Offline toolkit — what lives in the folder

  • Printed day list, refreshed each morning.
  • Paper notes, consent and payment-owed forms.
  • Staff, supplier and utility contact tree.
  • Torches and spare batteries at reception and in theatre.
  • Fridge temperature log and agreed stock fallback.
  • Patient message and voicemail scripts.

Offline Toolkit Checklist

The short list of paper and practical items that make the plan work when the screens are dark.

Illustrative excerpts, not the full engagement or a promise that every service includes every item. Your agreed scope is confirmed in your quote.

Start with a 60-minute scenario workshop.

See how your practice would cope — and leave with a clear list of what to fix first.

Book a scenario workshop Take the 3-minute readiness check