Legal information
These Terms apply to the services provided by Practice Continuity Partners.
Business clients
Practice Continuity Partners is a trading name of iFabian Ltd. Our services are provided to dental, medical, veterinary and specialist clinic practices as business customers. We provide operational continuity planning, not clinical or legal advice. Where this document refers to households, homes or consumers, it applies only to our limited household service. These terms are being revised for business-to-business use and should be reviewed by a solicitor before launch.
Last updated: 20 September 2026
These Terms of Service ("Terms") apply to services provided by iFabian Ltd, trading as Practice Continuity Partners ("we", "us", "our"). Company number: [COMPANY NUMBER]. Registered office: [REGISTERED ADDRESS].
By booking, purchasing or using our services, you ("you", "your", "customer") agree to these Terms.
Please read these Terms carefully before purchasing our services.
We provide household resilience assessment, planning, preparation, organisation and related support services.
Our services are designed to help households identify practical measures that may improve their ability to cope with temporary disruption, including circumstances such as:
Our services are preparedness and planning services only.
We do not provide emergency response, emergency medical services, security services, policing, fire and rescue services, disaster response, engineering services, electrical services, gas services, structural services or professional medical advice unless expressly agreed in writing as a separate service.
Our services are intended to help you prepare for potential disruption.
They are not a guarantee of safety, continuity, availability of utilities, preservation of property, avoidance of loss, or protection from any particular event.
No household resilience plan can predict:
You acknowledge that emergencies and unexpected events involve circumstances outside our control.
Our services therefore do not constitute a promise that you, your household, your property, possessions, vehicles or pets will remain safe or unaffected during an emergency.
Our services may include:
The precise services included in your purchase will be those described on the relevant service page, quotation, booking confirmation or other written agreement.
Our online assessment is a screening and planning tool.
The assessment:
The assessment score is an indicative planning score only.
It is not a scientifically validated measure of safety, survivability, household risk or future performance.
You should not rely solely on the assessment score when making decisions concerning your household.
Our recommendations depend materially on the information you provide.
You are responsible for ensuring that information you provide is accurate and reasonably complete.
We are not responsible for consequences arising from:
If you are unsure about an answer, you should tell us rather than guess.
You remain responsible for decisions concerning your household.
You are responsible for:
Our recommendations do not replace your own judgement.
We do not warrant or guarantee that our services will:
Any examples, scenarios, illustrations or projections provided by us are illustrative only unless expressly stated otherwise.
Our services are not a substitute for following instructions from emergency services, local authorities, government bodies, utilities or other competent authorities.
During an emergency, you should follow official instructions and seek appropriate professional assistance where necessary.
If an emergency presents an immediate risk to life or serious injury, you should contact the appropriate emergency service.
We do not operate as an emergency response service and do not provide 24-hour emergency assistance unless a separate written service specifically states otherwise.
Where we supply physical products, those products may be sourced from manufacturers, distributors, retailers or other third-party suppliers.
Products may include, for example:
We may substitute a product with another product of equivalent or reasonably comparable functionality where the original product is unavailable, discontinued or materially delayed, provided this does not materially reduce the value of the service or product supplied.
Where products are manufactured by third parties, the manufacturer's instructions, warnings, limitations and warranty terms apply.
We do not manufacture most of the products we supply.
To the extent permitted by law, we are not responsible for defects, failures, incorrect instructions or other problems originating solely from a third-party manufacturer.
Nothing in these Terms affects your statutory rights concerning goods supplied to you.
Where appropriate, we may assist you in contacting the relevant manufacturer or supplier.
You must read and follow all manufacturer's instructions and safety warnings before using any product.
You must not modify, misuse or use a product outside its intended purpose.
This is particularly important for:
We do not recommend using combustion equipment, generators, barbecues, camping stoves or similar equipment indoors unless the manufacturer expressly states that the equipment is designed and approved for such use.
Unless expressly included in your service, we do not provide professional installation of:
Where professional installation is required, we may recommend that you use an appropriately qualified professional.
Where we physically organise or position products within your home, this does not constitute professional installation or certification.
You remain responsible for confirming that equipment is appropriately installed and used.
Where we provide an in-person service, you agree to provide safe and reasonable access to the relevant areas of your property.
You must tell us before the visit about any known:
We may refuse to enter or continue work in an area where we reasonably believe conditions are unsafe.
We may review equipment already owned by you.
Unless expressly agreed otherwise, we do not:
Where we believe an existing product appears unsuitable, defective, damaged or potentially unsafe, we may recommend that you stop using it and seek appropriate professional advice.
Where we recommend or supply food or water products, you remain responsible for:
Water storage recommendations are indicative and depend on household circumstances, available storage, weather, access to alternative supplies and other factors.
We do not guarantee the availability or potability of any water source.
Our services do not constitute medical advice.
We do not diagnose, treat or manage medical conditions.
We do not determine whether a person is medically fit to participate in an emergency plan, evacuation or activity.
You remain responsible for obtaining appropriate medical advice concerning:
Where a household has medical or care requirements, we may recommend that you consult an appropriately qualified healthcare professional.
Any equipment supplied for children must be used in accordance with the manufacturer's instructions and age restrictions.
Parents or guardians remain responsible for supervising children and determining whether any product or activity is appropriate for them.
We do not guarantee that a product is suitable for a particular child beyond the manufacturer's stated specifications.
Pet-related recommendations are general preparedness recommendations only.
They do not constitute veterinary advice.
You remain responsible for your pet's health, welfare, medication, food, transport and care.
Where appropriate, you should obtain advice from a qualified veterinary professional.
Vehicle-related recommendations are general preparedness recommendations only.
We do not provide:
You remain responsible for ensuring that your vehicle is roadworthy, appropriately maintained, insured and legally compliant.
Where we discuss electric vehicles, batteries, portable power stations, solar equipment or other electrical systems, our information is general in nature unless expressly stated otherwise.
We do not guarantee:
You must follow the manufacturer's specifications.
You should obtain qualified electrical advice before connecting equipment to a domestic electrical installation or attempting any form of whole-home backup power arrangement.
Any household emergency plan we prepare is based on information available to us at the time.
You are responsible for:
We recommend reviewing household plans periodically.
We are not responsible for changes occurring after the plan was prepared unless an updated review has been purchased and completed.
Where we provide household exercises or simulations, these are educational and planning exercises.
They are not emergency response training and do not guarantee that household members will respond correctly during a real emergency.
Participation is voluntary.
You remain responsible for deciding whether an exercise is appropriate for your household.
Prices are displayed in pounds sterling unless otherwise stated.
Prices may be subject to VAT where applicable.
The price payable will be the price confirmed at the time of purchase.
Product prices may change between assessment and procurement.
Where procurement is included within a service, we may substitute products where necessary in accordance with section 9.
A quotation is valid only for the period stated on the quotation.
Unless expressly stated otherwise, a quotation is not a guarantee that specific products will remain available at the quoted price.
A quotation becomes binding when accepted by you and confirmed by us.
Additional work or products requested after acceptance may be charged separately, subject to your agreement.
Payment must be made using the payment method specified at checkout or in your invoice.
We may require payment in full before commencing certain services.
For larger projects, we may agree staged payments.
If payment is not received when due, we may suspend work until payment is received.
Nothing in this section affects your statutory rights.
If you purchase our services as a consumer, you may have statutory cancellation rights under applicable UK consumer law, including rights relating to distance and off-premises contracts.
Where applicable, details of your cancellation rights will be provided to you before or at the time the contract is formed.
If you expressly request that a service begins during a statutory cancellation period, you may be required to pay for services actually supplied up to the point at which you cancel, subject to applicable law.
Where a service has been fully performed following your express request and acknowledgement of the consequences of requesting early performance, your statutory cancellation rights may cease where permitted by law.
Nothing in these Terms removes or reduces any cancellation right that cannot legally be excluded.
We may cancel or reschedule a service where:
Where we cancel a service for reasons within our responsibility, we will provide any refund required by applicable law.
We are not responsible for delays caused by circumstances outside our reasonable control.
These may include:
Where a delay materially affects the service, we will communicate with you and take reasonable steps to minimise its effect.
All intellectual property created by us remains our property unless expressly agreed otherwise.
This includes:
You receive a personal, non-exclusive, non-transferable right to use materials supplied to you for your own household purposes.
You must not:
…without our written permission.
We will treat information you provide to us as confidential except where:
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
Our Privacy Policy forms part of our overall website documentation but does not replace these Terms.
Where you provide photographs, videos, measurements or descriptions of your property for the purposes of an assessment, you confirm that you have the right to provide that material to us.
We will use such information only for legitimate business purposes connected with providing our services, subject to our Privacy Policy.
We may refer to information provided by:
We take reasonable care when selecting information used in our services, but third-party information may change or become outdated.
We do not guarantee the continuing accuracy, availability or completeness of third-party information.
Unless expressly stated otherwise, our services do not constitute:
Where such advice is required, you should consult an appropriately qualified professional.
We will provide our services with reasonable care and skill as required by applicable law.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
Subject to that, we will not be responsible for losses that:
To the maximum extent permitted by applicable law, we will not be liable for indirect or consequential loss.
This may include, where legally recognised as indirect or consequential:
This exclusion does not apply where such liability cannot legally be excluded.
Nothing in these Terms excludes or limits liability for:
Subject to the above and applicable law, our liability will be limited to the losses that are reasonably foreseeable and directly caused by our breach of contract or negligence.
Where applicable law permits a financial limitation of liability, the maximum aggregate liability arising from a particular service will not exceed the total amount paid by you for that particular service, unless a different limit has been expressly agreed in writing.
This limitation does not apply where applicable law prohibits such a limitation.
You agree, to the extent permitted by law, to reimburse us for losses, costs or claims arising directly from:
This clause does not apply to losses caused by our own negligence, breach of contract or other liability that cannot legally be transferred to you.
We may use third-party providers to assist with:
We are not responsible for failures of third-party services to the extent that such failures are outside our reasonable control.
Where applicable, the third party's own terms may also apply.
Where we display customer reviews, testimonials or case studies, they represent the experiences of the individuals concerned.
Results vary between households.
No testimonial constitutes a guarantee of a particular outcome.
Any illustrative case study will be clearly identified as illustrative.
We aim to keep our website accurate and current.
However, we do not guarantee that:
Website content is provided for general information unless expressly stated otherwise.
We may modify, suspend or discontinue parts of the website without notice where reasonably necessary.
We do not guarantee uninterrupted availability.
We will take reasonable steps to maintain website security and availability but cannot guarantee that the website will be free from:
You should maintain appropriate security on your own devices and accounts.
We may update these Terms from time to time.
The version applicable to your purchase will normally be the version in force when your contract was formed.
Where changes are required by law or relate to future services, we may update these Terms by publishing the revised version on our website.
We will not use an amendment to retrospectively remove rights you have already acquired under a contract.
If you have a complaint, please contact us at [EMAIL ADDRESS].
Please provide:
We will investigate complaints reasonably and respond within a reasonable period.
Nothing in our complaints procedure prevents you from exercising your legal rights.
We encourage customers to contact us first so that we can attempt to resolve any issue promptly.
If a dispute cannot be resolved informally, you retain any rights available to you under applicable law.
Nothing in these Terms prevents a consumer from bringing proceedings in a court where they are legally entitled to do so.
These Terms are governed by the law of England and Wales.
If you are a consumer resident in another part of the United Kingdom, you may also have rights under the mandatory laws applicable in your place of residence.
Nothing in these Terms deprives you of protections that cannot legally be excluded.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
These Terms, together with:
form the agreement between you and us concerning the relevant service.
If there is a conflict between these Terms and a specific written quotation agreed with you, the specific quotation will take precedence to the extent of the conflict.
Practice Continuity Partners is a trading name of iFabian Ltd.
Company number: [COMPANY NUMBER]
Registered office:
[REGISTERED ADDRESS]
Email:
[EMAIL ADDRESS]
Telephone:
[PHONE NUMBER]
Website:
https://practice-continuity-partners.lovable.app
Our services are designed to help you prepare for potential household disruption.
They are not emergency response services and cannot guarantee safety, continuity, preservation of property or avoidance of loss.
You remain responsible for making decisions appropriate to your household and for following instructions issued by emergency services, government authorities, utilities, manufacturers and appropriately qualified professionals.
Nothing in these Terms is intended to remove or reduce any legal right or protection that cannot lawfully be excluded.